SMS in your industry

MessageMedia's clients include NZ organisations across every industry - we understand your unique needs. To find out how we can help you reach your business goals, contact us.

SMS buyers' guide

SMS is a relatively new industry with few entry barriers - novice resellers come and go at regular intervals. To ensure you choose a reliable SMS provider we recommend you ask these questions.

OUR RESULTS

WE'RE PASSIONATE ABOUT PERFORMANCE

Every MessageMedian works to a specifc set of targets, which we use to monitor our performance and ensure we’re always delivering fantastic results. We’ve made the results available so you can form your own opinions about our performance:

Client outcomes and testimonials

Client satisfaction is the best measure of how well we’re doing our job. Virtually every MessageMedian has regular contact with our customers including account managers, our support team, the IT team and even our CEO.

100% uptime guarantee

MessageMedia does not tolerate SMS gateway downtime and we make this clear in our SLA. 100% uptime is our minimum requirement and because we own our technology we can impose our rigorous standards at every stage of the development process.

MessageMedia has multiple connections to New Zealand and international carriers so our service is far superior to that offered by any single carrier.  Our systems monitor delivery speed to all networks and our messaging traffic is dynamically routed to ensure the fastest delivery times.

Client support

One of MessageMedia's key priorities is providing a top-level customer experience. We are very  thorough when recruiting for support roles and we offer in-depth ongoing training. We have a range of KPIs to monitor exactly how we’re performing.

  • Click here to read our customer support testimonials
  • Click here to view last month’s average wait time for inbound calls from customers

Privacy and security

Our clients include organisations such as large multinational banks, emergency services and police units who hold and disseminate highly sensitive information. MessageMedia has a privacy and security process that provides top level protection from theft, fraud and hacking.

  • Learn more about our privacy and security policy.

Company growth rate

Sustained growth is a good indication of a company’s ability to deliver results. MessageMedia's corporate growth rate has been recognised in the Deloitte Technology Fast 50 Awards for the last six years.

  • Click here to view the latest Deloitte Technology Fast 50 Awards publication

MessageMedia team surveys

One of MessageMedia’s primary objectives is to be recognised as the best workplace in Australia and replicate that standard throughout our international offices. We conduct annual surveys through The Peter Berry Consultancy and Great Places to Work to measure employee satisfaction.

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Why MessageMedia?

  • Superior technology
  • Reliability
  • Experience
  • Simplicity
  • Value

Awards

Deloitte Technology
Fast 50 Awards
6 years running

Australian Small Business Champions
Finalist

Neller HR Champion Award
CEO Award, Finalist

Mobile Marketing & Advertising Awards
Best use of internet

Telstra Business Awards
Innovation Award, Finalist

8000 success stories and counting