SMS in your industry

MessageMedia's clients include NZ organisations across every industry - we understand your unique needs. To find out how we can help you reach your business goals, contact us.

SMS buyers' guide

SMS is a relatively new industry with few entry barriers - novice resellers come and go at regular intervals. To ensure you choose a reliable SMS provider we recommend you ask these questions.

BUSINESS SMS PROVIDER CHECKLIST

WHEN IT COMES TO SMS, YOU GET WHAT YOU PAY FOR – TAKE CARE WHEN SELECTING A PROVIDER

Almost anyone can start a business selling SMS, there are very few barriers to entry and as such, there are many small resellers providing very unreliable messaging.

Many of our clients come to us after using a smaller and less reliable SMS provider. Often these providers make their customers pre-purchase text message credits, which can become worthless if the provider goes out of business.

To ensure you get what you pay for - your messages delivered - we recommend you ask any SMS provider you talk to the following questions:

1. Have you been providing SMS solutions for many years?

Why this is important

So many SMS providers enter the UK market becuaes of the minimal entry barriers and many don't last the distance, often leaving their customers with worthless pre-paid text message credits.

>> MessageMedia has been in operation since 2000 and has over 8000 clients in every industry around the world.

2. Are your messages 'NZ originated'?

Why this is important

Many NZ SMS providers buy their text messages in bulk at wholesales prices from unreliable text message providers in Africa and India. Customers in NZ buy these text messages without realising that these 'junk SMS' are very unreliable and cannot always be delivered due to poor coverage.

>> MessageMedia SMS is backed by local NZ carriers so we can offer you the fastest possible delivery time and 100% reliability - our systems constantly monitor delivery speeds to every network.

3. Did you develop your own text messaging software or are you an SMS reseller?

Why this is important

SMS resellers don't often have expert knowledge about text messaging and how it can be used by your business. The level of customer supprt available will often reflect this lack of expertise.

>> MessageMedia is a leading provider of SMS solutions and has developed all of its feature-rich, user-friendly SMS technology in-house.

4. Can you name your large corporate clients?

Why this is important

Large corporate customers usually perform due diligance processes - this can be an indication that a supplier has met requirements of scalability and reliability, and their customer support is strong.

>> MessageMedia's corporate client list includes: NZ Energy, Dell, DuPont, YMCA, Coca-Cola, Honda and Cadbury.

5. Is your SMS service used in 'mission critical' communications by any well known emergency organisations?

Why this is important

When you use an SMS provider, you need to know that your text messages will be delivered. Only very reliable text messaging services will be used by emergency services and should be trusted by your organisation.

>> MessageMedia has been chosen by police and ambulance services who require the most reliable SMS service.

6. Do you provide telephone support for inbound customer enquiries?

Why this is important

Often the fastest way to solve a problem is to speak with someone directly over the phone. many SMS providers will only offer online support and you may not know how long you need to wait for a response.

>> MessageMedia understands how busy you are. A real person will answer your phone calls and we will assist you as quickly as we can.

7. Can you show me your Service Level Agreement (SLA)?

Why this is important

The SLA should outline your SMS service provider's commitment to SMS service reliability.

>> MessageMedia's systems are fully redundant and we guarantee 100% uptime.

>> MessageMedia only provides SMS to commercial and government customers - we offer a corporate-grade SMS service.

8. What happens if I need to cancel my SMS service with you after only a few weeks?

Why this is important

Any SMS provider that is confident it will reach its customers expectations should be prepared to offer a money back guarantee.

>> MessageMedia offers its customers a 30 day money back guarantee.

PLease choose your standard business SMS, wholesale SMS or other SMS solution provider wisely. MessageMedia is the SMS provider trusted by NZ business and government clients across every industry. Click here to see what some of our customers have to say.

 

 

Please check fields below

?
?

Free Trial available for Business, Government & NPO use only

Free trial
Contact us

Why MessageMedia?

  • Superior technology
  • Reliability
  • Experience
  • Simplicity
  • Value

Awards

Deloitte Technology
Fast 50 Awards
6 years running

Australian Small Business Champions
Finalist

Neller HR Champion Award
CEO Award, Finalist

Mobile Marketing & Advertising Awards
Best use of internet

Telstra Business Awards
Innovation Award, Finalist

8000 success stories and counting